a fiveservice

electricity, gas and dual fuel at affordable prices.

Dear Customer,

 

Thank you for being a loyal customer of Northumbria Energy.

 

LATEST UPDATE

 

Ofgem have decided to initiate an SOLR(Supplier of last resort) for UK Energy Incubator Hub Limited on the 9th of July 2022, which used to be the market access enabling subsidiary of Neo Energy Gas & Shipping Limited. This entails that your meter points have been or are about to be transfered technically to Octopus Energy Limited as licenced market enabler while your commercial contract sitting with Neo Energy Gas & Shipping Limited stays valid as is. Hence this change will not affect your energy supply to your home and you will not experience any loss of electricity or gas due to this process. We ask you at this time to take your regular meter reading to ensure your billing will be up to date and send those latest reads to us as well as Octpous Energy.

 

We are delighted to confirm that your contract with us stays valid until further notice! Therefore at this point in time you neither have to accept any price increase, if not communicated by us to you directly, nor do you have to pay any other party accept us.Please disregard any information from any third party if told otherwise.

 

You will hear from us and Octopus Energy in regards to your current account with us shortly.

 

Funds that current and former domestic customers of the supplier have paid into their accounts will be protected, where they are in credit. Domestic customers will also be protected by the energy price cap, Please refer to https://www.ofgem.gov.uk/ for further information on the process.

 

For further information on your current account with us please refer to our website www.northumbriaenergy.co.uk

 

In an emergency: If you have a power cut, please contact 105 to be put through to your local power distributor. If you think you can smell gas or have a gas leak, please contact the 24-hour National Gas Emergency hotline on 0800 111 999.